Reference

What Our Terms Cover

Your account, wallet and bets all sit under one rulebook, and this page spells it out in plain English.

One rulebook for account, wallet and betsPlain English, phone-first layoutWallet clauses for bKash, Nagad, RocketCricket markets settle on declared resultsUpdated as the product changes
54bd What Our Terms Cover
DATA AND ACCOUNT SAFETY

Account Data Under Our Terms

Terms are only worth reading if you know what sits behind them. We hold the details you give at registration — name, number, wallet reference — plus the record of your cash-ins, bets and cash-outs, because that file is what lets us check a disputed bet or verify a withdrawal. A cookie keeps your session alive between visits on the same handset. You can ask us to correct or remove what we hold, subject to the payment records local law requires us to keep.

What we hold

Registration details, wallet references and the transaction record behind every cash-in and cash-out. That is the file we open when you query a bet or a payment.

Cookies on your phone

A small cookie keeps your session alive so you are not retyping a password on every tap. Clear it and you log in again; no account history is lost when you do.

Account security

Your password and the one-time code sent to your number are the two keys to the account. We never ask for either over chat, and treat any message that does as fake.

Keeping and changing data

Ask the support desk to correct a wrong number or drop details we no longer need, and we action it. Records tied to past payments stay as long as local law requires.

SUPPORT AND CONTACT

Getting Help With These Terms

Terms questions reach the same team that handles wallet issues, so you're not bounced between desks. Start from the support button inside your account on your phone — it carries your account reference, which saves a round of back-and-forth. Email works too if you'd rather write it out in full. Tell us which clause you're asking about and we'll quote the exact wording and explain what it means for your account.

In-account chat Open chat from your account screen and your reference travels with the message. Quickest path for clause questions, held cash-outs and any bet result that looks wrong to you.
Email support Write to our support address from the email registered on your account. A screenshot helps if a payment screen behaved oddly, and we trace it against the wallet record.
Wallet verification If a cash-out is held, we ask for the sender name and number on the bKash, Nagad or Rocket transfer. Matching those to your account is the step that releases the payment.

Questions About Our Terms

The six things account holders ask us most about the rulebook, answered without the legal padding.

Yes. The tick box at registration is how you accept them, and you can read the whole page before you tick it. No acceptance, no account — that keeps the rules clear for both sides.

The wallet clauses cover all three the same way: amounts show in BDT before you approve, and cash-out returns through a rail in your own name. Your provider's own limits sit on top of ours.

Abandoned and void markets settle under the market rules shown when you placed the bet, not under guesswork afterwards. We settle against the outcome the governing competition body declares.

Message the support desk from the email tied to your account and say what you need. We check the request against your account details first, then send the file back through the same channel.

You can ask us to close it at any time. Any cleared balance is paid to your wallet first, then the account is shut and these terms stop applying to future activity on it.

We post the current version on this page and flag the change in your account messages before it takes effect. The version live when you bet is the one that binds that bet.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.